Juan Alberto Garcia

• Handled client print orders that ranged from outdoor banners, business cards, design, and presentations.
• Simultaneously managed English and Spanish-speaking customers, saving the company $9,650 and increasing sales by $17,500 per year.

Cutrite USA Corporation, Spartanburg SC

• Operations Management: Operated and managed grounds maintenance crews, optimizing operational efficiency to save $8,300 annually on drivetime costs.
• Account Management: Oversaw 40 commercial and residential accounts, achieving a 90% contractual retention rate through excellent customer service and relationship management.
• Staff Training and Implementation: Trained staff and implemented QuickBooks accounting software, enabling in-house bookkeeping during unproductive downtime, and improving financial tracking and efficiency.
• Professional Development: Developed the company’s professional portfolio by obtaining necessary certifications, accreditations, and licenses, enhancing credibility and marketability.
• Market Expansion: Strategically prepared the company for expansion into government and institutional markets by building capacity and ensuring compliance with regulatory requirements.
• Executive Administration: Led executive administration duties including financial reporting, conducting board meetings, and strategic planning to prepare for market changes towards net-zero business models.
• Data-Driven Decision Making: Implemented data-driven decision-making processes to improve operational efficiency of grounds maintenance crews, leveraging analytics for continuous performance improvement.